FAQ

Sign-up is fast. Click Sign Up, enter a valid email, create a password, and confirm basic details like name and date of birth. You must be at least the minimum legal age in your state, and only one account per person is allowed. After registering, your account receives the automatic registration bonus where applicable. Keep your login details secure, and complete verification (KYC) if you plan to redeem Sweeps Coins.

Scoop Casino offers a registration bonus plus a range of purchase packages and recurring bonuses. New accounts typically get a no-purchase welcome credit of Gold Coins and a small amount of Sweeps Coins. First-purchase packages often include bonus Sweeps Coins, and daily features such as a wheel spin, faucet, and chests can add more coins. Promotions vary by state and over time; always check the promotions page and the cashier for current offers, and review the full terms and conditions before claiming.

Most registration bonuses are credited automatically at sign-up and do not require a promo code. Scoop Casino does not regularly distribute bonus codes via social media. Special promo codes, if offered, are typically sent by email or shown in your account dashboard. Always verify any code against the promotion’s terms, and beware of third-party sites claiming exclusive codes.

Deposits are made in the cashier. Scoop Casino accepts Visa and MasterCard for purchases. Payment options may vary by state and device. Coin packages are purchased with real money to receive both Gold Coins and Sweeps Coins when available. Keep in mind processing times depend on the method you use; card charges usually post quickly, but always review the cashier for current processing details and minimum purchase amounts.

Sweeps Coins become eligible for redemption only after meeting their playthrough requirements. Minimum cash redemptions typically start around $100, and daily redemption caps apply. Withdrawal methods and timelines vary; some redemptions are processed as bank transfers or gift cards, and full processing can take up to several weeks in cases where additional verification is required. VIP tiers may influence daily withdrawal limits. Always check the cashier and the sweepstakes rules for exact minimums, maximums, and timelines.

Wagering, or playthrough, is the number of times you must play the Sweeps Coins before you can redeem them. Reported playthroughs range from as low as 1x up to 30x, with some reviews noting higher figures on certain bonus credits. Gold Coins are for entertainment only and are not redeemable. Contribution rates by game type are not always published, so assume that eligible sweepstakes games count toward playthrough and read the offer’s terms to confirm exact requirements.

Yes. Scoop Casino is designed for modern mobile browsers on iOS and Android devices, so you can play slots and table games without a separate download in most cases. The cashier, daily bonuses, and account features are optimized for mobile screens. If an app is offered in your state, details and availability will be shown in your account or device app store—check there for any additional download options.

Scoop Casino features a broad mix of slot and table games from several providers, including 3 Oaks, Betsoft, Caleta Gaming, Casino Technology, ELA Games, Eurasian Gaming, Felix Gaming, Gaming Corps, Gamzix, Hacksaw Gaming, Iconic21, Jili Games, KA Gaming, Mancala Gaming, NetGaming, Novomatic, Onlyplay, and Playson. Popular US-style options include slots, blackjack, roulette, video poker, and sweepstakes-style table variants. Note that there are no progressive jackpots listed and tournaments may not be available at all times.

Scoop Casino operates as a sweepstakes casino in the United States and follows sweepstakes rules and state-by-state restrictions. Certain states may be restricted from receiving Sweeps Coins or participating in specific offers. Promotions and redemption options can also vary by state. Before playing, confirm your eligibility in the terms and conditions and in the cashier. Legal compliance depends on state law, and the platform enforces age, location, and one-account rules.

To redeem Sweeps Coins, you must complete identity verification. Common requirements include a government-issued photo ID, proof of address (utility bill or bank statement), and sometimes a selfie for ID matching. Verification protects you and the platform from fraud, and it’s completed before withdrawals are processed. Provide clear, legible documents and follow any instructions from support if additional steps are requested.

If you can’t log in, first try resetting your password. Clear your browser cache, try a different browser or device, and confirm your internet connection. If the problem continues, use the in-site live chat or email support@scoop.com to report the issue, including screenshots and details like your account email and device type. Response times vary by volume, so include as much information as possible to speed troubleshooting.

Scoop Casino offers self-exclusion and cool-off options, including short breaks and longer exclusions from one day up to permanent. You can set deposit and spending limits, and access account tools to monitor activity. The platform enforces age verification and a one-account policy. If you feel your play is becoming a problem, use the available account controls, consult help resources, and contact support for assistance with limits or account cooling. Responsible gaming resources and terms are available in the account settings and help center.